If a learner has completed an offsite course, they will bring back a document that contains proof that they successfully completed the course. This document is scanned into a pdf file and must be quickly available at any time when requested by an auditor.
The External Training Credit request lets the learner upload such a pdf. However, when the Approval Agent approves the credit, the pdf does not move to the learner's transcript. The only way the file can be retrieved is by the Approval Agent in the Historical Requests Tab. Please add the uploaded pdf to the learner's transcript so that the learner can download if needed.
Also, please add the Agent Requests page to the Home menu on the left navigation. Right now I have to go to my home page and scroll down to Requests For Me. If I'm in administration anyway I'd like to be able to just use the left navigation menu to access this page.